Complaints

Complaints

NICS encourages all patients and visitors to share their views about our services.

We aim to provide the highest standard in healthcare so if you have a concern we aim to sort this out as quickly as possible. If possible, we would always encourage patients/visitors to speak to staff in the area where the problem has occurred straight away.

Where you are not able to resolve your complaint in this way and wish to make  a formal complaint you should do so, preferably in writing as soon as possible giving as much detail as you can, as this helps us to establish what happened more easily. All concerns should be raised:

  • Within 12 months of the incident, or
  • Within 12 months of you becoming aware of the matter

Send your written complaint to:

 NICS HR Lead: Mr N Glynn

 By email: nics.admin@nhs.net

By post: Southview Surgery,  Guildford Road, Woking,  Surrey, GU22 7RR

You may also make your complaint directly to NHS England, who commission our service:

By post: NHS England, PO Box 16738, Redditch, B97 9PT

By telephone: 03003 11 22 33

By email: england.contactus@nhs.net

Further information about NHS England’s complaints procedure can be found here:

www.england.nhs.uk/contact-us/complaint/

For more details please download our Complaints Leaflet : NICS Complaints leaflet

We also have a Patient Complaint form that you can complete in preference to sending a letter. Click here to download our complaints reporting form: 7b.PATIENT COMPLAINT FORM