Our Strategy

Our Vision

To support our practices and patients by being a leading provider of innovative, responsive and high-quality GP led primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population.

Our Mission

To support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey.

Our Values

Our values are at the heart of everything that we do and inspire us. Our responsibilities and personal interaction with patients and with each other are guided by our core value of:

Working Together for our Patients

We work together to provide reliable, compassionate health services for our patients.
Patients come first in our services.
Where possible we involve patients, staff, families, carers, communities and professionals inside and outside the NHS.
We speak up when things go wrong.

Commitment to Quality of Care

We insist on quality and strive to get the basics of quality of care – safety, effectiveness and patient experience – right every time.
We encourage and welcome feedback from patients, families, carers, staff and the public and use this to inform the care we provide and to build on our successes.

Everyone Counts

We value every person – whether patient, their families or carers, or staff – as an individual and seek to understand their priorities, needs, abilities and limits.
We take what others have to say seriously.
We ensure that compassion is central to the care we provide and respond with humanity and kindness.
We find time for our patients as well as those we work alongside.
We maximise our resources for the benefit of the whole community and make sure nobody is excluded, discriminated or left behind.

Improving Lives

We strive to improve health and wellbeing and people’s experiences of NICS.
We cherish excellence and professionalism.
We recognise difficult decisions have to be taken and are honest about what we can and cannot do.