What is the Primary Care Extended Access Service?
The Extended Access service offers registered patients across North West Surrey the opportunity to book an appointment with a GP or Nurse from 6.00pm – 9.00pm (weekdays) and 9.00am – 12.00pm on Saturdays, Sundays and Bank Holidays.
How do I book an appointment?
Contact your GP surgery in the normal way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP or Nurse in the Extended Access Service, if this is right for you.
THIS IS NOT A WALK IN SERVICE.
Will I see my own GP/Nurse?
You will be seen by an experienced GP or Nurse, but it is unlikely that you will see your own GP or nurse. If you would prefer to see your own GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.
Will the GP or Nurse I see have access to my medical record?
Your medial record will, with your consent, be available to the GP or Nurse that sees you, to ensure that they have the information they need to give you the best possible care.
How do I cancel an appointment?
You will receive confirmation of your Extended Access appointment by text message. You can cancel this appointment by replying to this text message prior to your appointment.
Where do I go for my appointment?
The service is located within the following locations:
Area: Woking
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The Bedser Hub Woking Community Hospital Heathside Road Woking GU22 7HS
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Monday | 6.00pm – 9.00pm |
| Tuesday | 6.00pm – 9.00pm | |
| Wednesday | 6.00pm – 9.00pm | |
| Thursday | 6.00pm – 9.00pm | |
| Friday | 6.00pm – 9.00pm | |
| Saturday | 9.00am – 12.00pm | |
| Sunday | 9.00am – 12.00pm | |
| Bank Holiday | 9.00am – 12.00pm |
Area: Spelthorne, Ashford, Staines, Sunbury & Egham (SAASE)
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Studholme Medical Centre 50 Church Road Ashford TW15 2TU
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Monday | 6.00pm – 9.00pm |
| Wednesday | 6.00pm – 9.00pm | |
| Saturday | 9.00am – 12.00pm | |
| Sunday | 9.00am – 12.00pm | |
| Bank Holiday | 9.00am – 12.00pm |
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Sunbury Health Centre Green Street Sunbury-on-Thames TW16 6RH |
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| Tuesday | 6.00pm – 9.00pm | |
| Thursday | 6.00pm – 9.00pm | |
| Saturday | 9.00am – 12.00pm | |
Area: Thames Medical:
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The Red Practice Walton health Centre Rodney Road Walton-on-Thames KT12 3LB |
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| Monday | 6.00pm – 9.00pm | |
| Wednesday | 6.00pm – 9.00pm | |
| Saturday | 9.00am – 12.00pm | |
GP Referrals
GP referrals are sent electronically via ERS to the RSS centre. On receipt of the GP referral the RSS will assess the referral and then contact you make an appointment. On most ocassions this system is reliable however occasionally things can go astray and the RSS centre may not contact you or they may modify the GP referral. If you have not received your referral appointment or you have questions it is best to contact the RSS centre on 01372 232500 or by email Nwsrerrals@nhs.net. Please see the attached leaflet for more information: RSS leaflet
Urgent Referrals (Two week Rule)
If you GP has asked you to have an urgent hospital appointment this may be to attend an out patient clinic or to have an hospital appointment. Once the referral is made the RSS centre will contact you to make a suitable appointment within 2 weeks. The attached leaflet details the process and contact numbers should you need to ask questions or to you have not heard from the RSS centre: Two referrals