our services

Urgent Treatment Centre

The Urgent Treatment Centre (UTC) at St Peter’s Hospital is a GP-led service which is open from 8am – midnight every day.

The UTC treats minor injuries and illnesses that need immediate treatment, which you would often go the A&E for.

Why go to a UTC?

The UTC sees both walk in patients and appointments booked via 111 and is equipped to diagnose and manage many of the most common conditions people attend A&E for including:

  • trauma wounds
  • burns and scalds
  • strains and sprains
  • bites and stings
  • suspected fractures
  • foreign bodies
  • coughs and chest infections
  • ear, nose and throat infections
  • skin problems and rashes
  • stomach pains
  • urinary infections
  • minor head injuries
  • eye conditions/infections
  • emergency contraception

Where is the UTC

The UTC is located opposite the Emergency Department at Ashford and St Peter’s Hospital. 

St Peter’s Hospital
Guildford Road
Chertsey
Surrey KT16 0PZ

What not to go to the UTC for?

  • For any major or life threatening injuries or illnesses call 999.
  • The UTC does not replace your GP. Your GP can provide most treatments and they hold medical records and have a broader overview of your health. Your GP can also refer patients to specialist services for less time-critical conditions.

    The UTC does not offer the following services:

  • repeat prescriptions (unless in an emergency, when a short supply may be prescribed)
  • sexual health (please visit your local sexual health clinic)
  • dental pain or emergencies (please visit your local dentist or call 111 for emergency dental services)
  • non-urgent specialist referrals

Frequently Asked Questions

8am – 12pm, 7 days a week, 365 days a year

A UTC is an alternative for A&E for both children and adults, which treat minor injuries and illnesses.

You will be streamed to the correct service, this should mean lower waiting times. You can call 111 they may book you into the UTC, lowering waiting times more.

This is inline with national standards of best care. The role out of UTC’s aims to simplify the confusing range of options for patients.

Complaints

To send in a complaint about the UTC service please email the UTC service manager with the link below.

 

Alternatively, you can write to:

Urgent Treatment Centre,
NICS GP Federation
St Peter’s Hospital
Guildford Road
Chertsey
Surrey KT16 0PZ